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Privacy Policy

Introduction

Last Updated: 6th October 2024

At Simplicity Property, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. We respect your privacy and are dedicated to complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Simplicity Property is part of the Simplicity Group of companies, and more information about the group can be found here. As part of our operations, we may need to share your information with third parties such as property developers, sourcing platforms, and other service providers to offer you appropriate property investment opportunities that match your stated requirements and interests.

By using our website and services, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

We collect and process the following types of personal information:

  1. Personal Identification Information:

    • Name

    • Email address

    • Phone number

    • Postal address

  2. Property-Related Information:

    • Information about the properties you are interested in or have purchased through us.

    • Investment preferences.

  3. Automatically Collected Data:

    • IP address

    • Browser type and version

    • Device type (e.g., desktop or mobile)

    • Time and date of your visit

    • Pages viewed

    • Other browsing data collected via cookies and similar technologies (see our Cookie Policy for more information).

  4. Financial Information (if applicable):

    • Bank details or payment information related to property transactions or services we provide.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide and Improve Our Services: We use your information to offer, personalize, and improve our services, including property recommendations, investment advice, and customer support.

  • To Communicate with You: This includes responding to inquiries, sending newsletters, marketing materials, and property updates. You can opt out of marketing emails at any time by following the unsubscribe instructions included in our emails.

  • For Legal Compliance: We may use your data to comply with applicable laws, such as anti-money laundering (AML) regulations and property laws, or to respond to legal requests from authorities.

  • For Analytics and Personalization: We may use data such as cookies and similar technologies to analyze your behavior on our website, improve site performance, and offer more relevant property options.

  • To Share with Third Parties: We may share your personal information with third parties, such as property developers and platforms we use to source appropriate developments. These third parties help us match your stated requirements and interests with potential investment opportunities. All third-party relationships are carefully managed, and data sharing is strictly controlled.

Lawful Basis for Processing Data

We process personal data based on one or more of the following lawful grounds:

  • Consent: When you provide your consent (e.g., when subscribing to our newsletter).

  • Contractual Necessity: When processing is necessary for the performance of a contract (e.g., when purchasing a property).

  • Legal Obligation: When we are required to process data to comply with a legal obligation (e.g., anti-money laundering requirements).

  • Legitimate Interests: When processing is in our legitimate interest and not overridden by your rights (e.g., improving our services or marketing communications).

How We Share Your Information

We only share your personal data in the following situations:

  1. With Third-Party Service Providers and Property Developers: We may share your information with trusted service providers, property developers, and sourcing platforms to assist us with various tasks such as marketing, IT services, payment processing, data analysis, or sourcing properties that meet your requirements. These providers are bound by strict confidentiality agreements and can only use your data for the specified purpose.

  2. With Legal Authorities: We may be required to share your information to comply with legal obligations, court orders, or government requests.

  3. Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal data may be transferred as part of the transaction.

How Long We Retain Your Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:

  • The duration of your relationship with us as a client.

  • Legal and regulatory requirements.

How We Protect Your Information

We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data. These measures include:

  • Secure servers and encryption of sensitive data.

  • Regular security audits and monitoring of our IT systems.

  • Restriction of access to personal data to authorized personnel only.

Your Rights

Under UK GDPR, you have several rights regarding your personal information:

  1. The Right to Access: You have the right to request a copy of the personal data we hold about you.

  2. The Right to Rectification: If the data we hold about you is inaccurate or incomplete, you have the right to request correction.

  3. The Right to Erasure: In certain circumstances, you can request that we delete your personal data.

  4. The Right to Restrict Processing: You can request that we limit how we use your personal data in certain circumstances.

  5. The Right to Data Portability: You can request that we transfer your data to another organization or directly to you.

  6. The Right to Object: You can object to the processing of your personal data in certain situations, including for direct marketing purposes.

  7. Right to Lodge a Complaint: If you believe we have not handled your personal data in accordance with the law, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO):
    Website: https://ico.org.uk/
    Phone: +44 (0) 303 123 1113

To exercise any of these rights, please contact us using the information provided below.

Cookies

Our website uses cookies and similar technologies to improve your experience, personalize content, and analyze site usage. For detailed information about our use of cookies, please refer to our [Cookie Policy].

Data Transfers Outside the UK

Where we transfer personal data outside the UK, we ensure that appropriate safeguards are in place to protect your data, including using Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) or ensuring that the recipient country provides an adequate level of data protection.

Data Breach Notification

In the event of a data breach, we will notify the UK Information Commissioner’s Office (ICO) and affected individuals where required by law.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not cover those external sites, and we recommend reviewing their privacy policies before engaging with them. We are not responsible for the practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the page and notify users of significant changes via email or a prominent notice on our website.

Contact Information

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you can contact us at:

Simplicity Property
128 City Road,

London,

EC1V.

Email: info@simplicity-property.com
Phone: +44  20 4577 1147

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